Customer Service

Online purchases

To place an order, select a Lucky Pocket design and click on the ‘Add to basket’ button. You can continue browsing the site and adding other products to your order until you are ready to pay.

Our payment process is hosted on a secure server with 3-D Secure/Verified by VISA, so you can rest assured that your credit card details are safe. We will send you notification of your order by email and an invoice will be posted to you along with your goods.

A maximum of 12 Lucky Pockets may be purchased per online order. If you wish to buy more, please email info@luckypockets.com and we will be happy to help.

Postage

Postage and Packaging costs are added on to your order during checkout. They are based on weight and size and include a small charge for envelopes and other packaging. 

Orders are usually sent out on the same day (or the next business day) on which they are received. Your order is likely to arrive faster if you use a postcode.

Lucky Pockets are dispatched from our office in West Yorkshire. UK orders are posted First Class and overseas orders are sent Airmail.

Lucky Pockets   8A Lydford Road, London NW2 5SA, UK